Please follow the below 'Candle Care' instructions to ensure you get the best out of your candle and to encourage a safe candle burning experience.
We recommend you burn your candle in accordance with the following times each burn:
SMALL CANDLES up to 2 hours
MEDIUM CANDLES up to 3 hours
LARGE CANDLES up to 4 hours
Candles must be burnt on a heat resistant surface. i.e. stone bench or on a candle coaster.
The first burn and each subsequent burn should last as long as it takes to reach the edge of the vessel. This will give you maximum fragrance, an even burn and ensure you get the maximum burn time from your candle.
TRIM YOUR WICK
Ensure you trim your wick to a maximum of 5mm before you re-light your candle. This will ensure a long lasting candle, minimise soot and remove any mushrooming of the wick left from the previous burn. But be sure not to over trim your wick as you may not be able to re-light your candle.
If you do not trim the wick regularly or your candle is left to burn too long, you may get a mushroom of carbon on the end of the wick. This may cause some soot to collect on the inside of the container. If this happens, extinguish your candle, wait for it to cool, wipe off the carbon marks with a clean damp cloth.
If your flame is too big, trim your wick.
As wooden wicks are natural we have found sometimes wicks aren't cut uniform by the manufacturer and its hard for us to pick up when making your candle. This can affect the flame and burn. If your candle has a small flame or is struggling to stay lit, please contact us. We will have a solution which may be to send you an additional wick to add alongside your existing wick or a replacement.
HOW DO I PUT MY CANDLE OUT
Always blow your candle out. Do not put the candle out by placing the lid on the jar.
Candles are sensitive to temperature and light. To avoid your candle cracking and melting by storing them in a cool, dry place, away from direct sunlight, dust and fluorescent light.
Please remember our candles are hand poured, not massed produced. Although all effort is made to ensure consistency, every candle will be different.
Candles with vanilla scents may discolour slightly. This is normal and does not affect the scent.
The top of your candle may also appear slightly uneven, this is also a sign of natural soy wax being hand poured.
Do not leave your candle in direct sunlight as it may turn a nasty yellow colour. It will not affect the candle in any way, it just loses its creamy white colour.
IT'S TIME FOR A NEW CANDLE
All container candles should be discarded when there is 1cm of wax remaining. Failure to discard at this point could cause the glass to crack or even explode from the heat.
WARMERS + SOY MELTS
Place your melt warmer in a safe location away from drafts and anything flammable and also well out of the reach of children or pets.
Place one of the soy melts in the top of a dry warmer - do not add water (reseal the pack to retain the fragrance of the remaining melts).
BAMBOO REED DIFFUSERS
Bamboo Reed Diffusers can be used in any area to create a beautiful aroma.
Before opening we recommend you shake the Diffuser well.
To assemble, remove the collar and the plastic plug. Replace the collar and add the bamboo reeds.
Depending how strong you like your fragrance, we recommend turning the bamboo reeds once per week. If you like a stronger fragrance the can be turned daily.
Discard product once liquid has evaporated.