Shipping and Returns
LJC Candle Co is committed to offering a secure, convenient and premium online shopping experience.
We offer free standard shipping on orders over $90 or a $4.95 flat rate on all other orders (excluding wholesale).
All orders are dispatched from Brisbane, Queensland.
Delivery is made between 8:30am - 5:00pm Monday to Friday.
Our parcels are entrusted with Couriers Please, Fastway Couriers and Australia Post (dependent on your location) and require a signature on delivery. This protects US and well as YOU.
Please Note: If no one is present to sign for the delivery at the premises, the driver will either attempt to re-deliver at a later time or leave a card with details to pick up the parcel from a local location. If the parcel isn't collected within the time period specified on the card, then the parcel will require re-shipment from our studio (you will be responsible for the full fee to re-ship the parcel).
- QLD metro areas delivered within 2 - 4 business days after order is placed.
- NSW & VIC metro areas delivered 3 - 5 business days after order is placed.
- SA & WA metro areas delivered 5 - 10 business days after order is placed.
Note: Rural areas may take longer.
We offer express shipping on orders up to 5kg.
Prices are charged in accordance with Australia Post's current pricing.
We offer the following shipping rates in accordance with the size of your parcel:
up to 9.90kg $18.00
up to 24.90kg $25.00
up to 49.90kg $50.00
Our wholesale parcels are entrusted with Couriers Please and Fastway Couriers and Australia Post (dependent on your location) and require a signature on delivery. This protects US and well as YOU.
LJC Candle Co do not currently offer international shipping to countries outside of Australia.
We make every effort to ensure your order arrives in perfect condition. However, if damage occurs to the product/s please contact us via email firstname.lastname@example.org on the day of delivery with photo evidence. We will replace any product/s damaged once photographic evidence has been received.
Failure to notify us with photographic evidence on the day of delivery, will result in any replacement/s being at the discretion of LJC Candle Co.
If you are not satisfied with your purchase you can return it for a full refund or replacement within 14 days.
Returned product/s must be in un-use condition with original packaging.
Please allow 7 days for processing and note that we do not refund postage unless the product/s are deemed to be faulty.
The customer is responsible for all postage charges returning the product/s to our studio as well as new postage charges to send replacement product/s.
We will calculated shipping and a send a request for payment which can be made via PayPal or Bank Transfer. Until this payment has been received, we will not ship your product/s.
If you wish to return your purchase, please contact us for details.
We can accommodate special orders for businesses and special occasions such as baby showers, wedding favours and corporate gifts. Please contact us to discuss your needs.